Quality Policy
This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities. This system relates to all activities carried out in MB Ceramics that determine quality, and lays down guidelines within which MB Ceramics can operate. This statement is orientated towards reduction, elimination and prevention of product defects in conjunction with the detection and resolving of product defects.
How We Ensure Quality
MB Ceramics is committed to maintaining the highest standards of quality in every aspect of our operations. Our quality policy is rooted in precision, excellence, and customer satisfaction. We prioritize the selection of top-tier raw materials, employ meticulous manufacturing processes, and adhere to rigorous testing protocols to ensure that our refractory goods consistently meet and exceed industry benchmarks. By fostering a culture of continuous improvement and investing in cutting-edge technology, we aim to provide our customers with products that are not only reliable and durable but also reflective of our unwavering dedication to quality.
Environmental Policy
We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.
It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.
Our policy is to
- Implement continual improvement initiatives and make best use of its management resources.
- Communicate quality objectives, and its performance in achieving these objectives, across the company.
- Work closely with customers and suppliers in seeking to establish high quality standards.
- Constantly strive to meet and, where possible, exceed our customers expectations.
- Adopt a forward looking view on future business decisions which may have an impact on quality.
Quality Objectives
- To achieve 100% customer satisfaction
- To reduce in process/finished product rejection
- To reduce salvaging work of castings
- To reduce the downtime hours of machines.
- To improve in sales every year..
Our goal towards continual improvements and customer satisfaction are guided by these underlying principles:
Growing up business through competitive cost products.
On time delivery.
Attaining customers’ and suppliers’ satisfaction through a strong partnership.
Long term commitment to customers’ expectations.
Strive to maintain quality through continual improvements.
